REFUND POLICY

1. GENERAL POLICY

We want customers to receive the correct setapart-ht product in good condition.

If there is a problem with your order, please contact us as soon as reasonably possible so we can review the issue.

2. RETURN ELIGIBILITY

To be eligible for a return, an item should generally be:

• Unworn
• Unwashed
• Unused
• Free from stains, odors, damage, or alterations
• Returned with original tags or packaging when applicable

setapart-ht may refuse a return if the item does not meet the applicable return conditions, subject to any rights required by law.

3. RETURN REQUESTS

Before returning an item, please contact setapart-ht with your order information and the reason for your request.

Do not send a product back without receiving return instructions first.

4. WRONG OR DAMAGED ITEMS

If you receive the wrong item, wrong size, wrong color, or an item that arrived damaged or defective, contact setapart-ht within 48 hours of receiving your order.

We may ask you to provide:

• Your order ID
• Photographs of the item
• Photographs of the packaging
• A description of the issue

After reviewing the request, setapart-ht may offer an appropriate replacement, exchange, store solution, or refund.

5. SIZE OR COLOR EXCHANGES

Requests to exchange an item for another size or color must be made within 7 days of receiving the order and are subject to product availability and the condition of the original item.

If the requested replacement is not available, another solution may be offered.

6. NON-RETURNABLE ITEMS

Certain items may not be eligible for return where permitted by applicable law.

Examples may include:

• Items that have been worn or washed
• Items damaged after delivery by the customer
• Items altered or customized after purchase
• Items returned without authorization where prior authorization is required
• Items marked as final sale where such restrictions are legally permitted and clearly disclosed before purchase

7. RETURN SHIPPING

Responsibility for return shipping costs depends on the reason for the return.

If the return results from an error by setapart-ht or a confirmed defective item, setapart-ht may provide return instructions appropriate to the situation.

For discretionary returns, exchanges, or size changes not caused by an error from setapart-ht, the customer may be responsible for return shipping costs where legally permitted.

8. LOST RETURN PACKAGES

When customers are responsible for sending a return, we recommend using a trackable shipping method.

setapart-ht cannot confirm receipt of a return package until it has been delivered to the return destination.

9. INSPECTION OF RETURNS

Returned products may be inspected before a refund or exchange is approved.

setapart-ht may verify that the returned product corresponds to the original order and meets applicable return conditions.

10. REFUNDS

When a refund is approved, it will generally be issued to the original payment method where possible.

The time required for a refund to appear may depend on PayPal, the customer's bank, card provider, or other payment institution.

setapart-ht does not control processing delays imposed by payment providers after a refund has been submitted.

11. ORIGINAL SHIPPING COSTS

Original shipping charges may not be refundable for discretionary returns, except where required by applicable law or where the return results from an error attributable to setapart-ht.

12. ORDER CANCELLATIONS

If you wish to cancel an order, contact setapart-ht as soon as possible.

Cancellation is not guaranteed once an order has entered preparation, packaging, or shipping.

If the order has already shipped, the request may need to be handled as a return instead.

13. REFUSED OR UNDELIVERABLE PACKAGES

If a package is returned because the customer supplied an incorrect or incomplete address, refused the shipment, or failed to collect it, additional shipping costs may apply before the order can be sent again.

Any refund in such circumstances may be adjusted for non-refundable shipping or carrier costs where legally permitted.

14. INTERNATIONAL RETURNS

Customers returning products internationally may be responsible for shipping costs, customs paperwork, duties, taxes, or related charges unless the issue resulted from an error by setapart-ht or applicable law requires otherwise.

15. CHARGEBACKS AND PAYMENT DISPUTES

If there is a problem with an order, customers are encouraged to contact setapart-ht first so we have an opportunity to review and resolve the issue.

Fraudulent or abusive payment disputes may be challenged using available order, payment, shipping, and communication records.

16. CONSUMER RIGHTS

Nothing in this Refund Policy is intended to remove any mandatory consumer rights that apply under applicable law.

Where local law gives a customer stronger rights than this policy, those mandatory rights will apply.

17. CHANGES TO THIS POLICY

setapart-ht may update this Refund Policy as our products, shipping practices, return procedures, or legal requirements change.

The current version will be published on this page.

18. CONTACT

To request a return, exchange, cancellation, or refund review, contact setapart-ht through our contact page.

CONTACT setapart-ht